Conflict is created when disagreements lead to arguments and ‘bad vibes’ between people with competing ideas and approaches to doing things.
There are many sources of conflict in the workplace:
- differences of opinion
- dissatisfaction with working conditions
- dissatisfaction with remuneration
- excessive workloads
- lack of recognition
- lack of promotion
- perceptions unfair treatment
- feelings of insecurity
- fear of redundancy
- clashes of personality
- breakdowns in communication
- differing expectations regarding behaviour
The guide points below will help managers understand the complexities of conflict management.
- Be aware of potential conflict
- Take a considered and rational approach to conflict
- Investigate the situation
- Decide the best way to tackle the conflict
- Let everyone involved have their say
- Identify solutions and agree a way forward
- Implememt what has been agreed
- Evaluate how things are going
- Think of preventative strategies for the future
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