Conflicts at work are often inevitable, but when a heated argument does break out it’s important to resolve it as quickly as possible.
Among the best ways to handle a workplace disagreement is to clearly identify the differences between colleagues, try to fix the issue as quickly as possible and to stay calm when talking.
These are ten of the best tips to help manage an office conflict.
1.Stay calm: Conflicts at work can be heated and if not handled properly quickly become detrimental for office morale. If you are involved in any arguments at work it’s vital to stay calm, as this is the only way to help defuse the situation.
2.Talk to the person: Unsurprisingly, communication is the key factor to making sure that conflicts are resolved quickly and professionally. The only way you’re going to solve any grievances is through talking, so articulate your points clearly ensuring all issues are made known.
3.Listen to what they have to say: Just as it’s important to calmly air your grievances in a conflict, so it is equally important that you listen to the other side.
4.Act as a mediator: If you are not directly involved in a work-related conflict, but still find yourself involved, acting as a mediator can help control the situation and prevent any further escalation.
5.Identify the differences: Setting out the differences between colleagues allows you to address the situation head on and to make sure that any issues are clearly identified. Once this is done, it will be far easier to address the root of the problem.
6.Address the issue, not an individual: If you try resolving a workplace conflict, make sure that any discussions firmly revolve around the issues and not the individuals involved. It will be far easier to solve the problem if everyone involved shoulders the blame, rather than just an individual.
7.Don’t point the finger: Pinning the blame on someone doesn’t help move it closer to a happy resolution. Always keep discussions about specific issues and not someone’s personality, otherwise you risk alienating employees by appearing to take sides in an argument.
8.Seek a solution: Once all issues have been established and both sides of the conflict have had a chance to calmly air their grievances, you can finally begin to seek an amicable solution that will hopefully satisfy both sides of the arguments.
9.Solve the issue quickly: The longer a conflict drags on the harder it will be to resolve. When a problem erupts in the office deal with it quickly, otherwise it could end in permanent damage being done to workplace morale.
10.Use it to create a positive reaction: If properly resolved, a workplace conflict can be used as an opportunity to turn an issue at work into something beneficial. If a grievance occurs, it’s often because of a fault within the company, so fixing this could result in a more positive working environment.
If you plan to buy a product or service for your business in the next 12 months please complete the form below.